Casino Games
Online PokiesThe Company has established protocols that it follows while providing services to account holders in order to be in accordance with applicable laws, regulations, and international standards. Customer due diligence, KYC, monitoring account holder activity, reporting suspicious transactions, recordkeeping, risk management, risk categorisation, and the money laundering reporting officer are all part of these processes.
Money laundering, terrorist funding, and fraudulent transactions are just a few examples of the hazards that the company takes a risk-based approach to detecting and preventing.
Two broad types of risks are considered under the company's framework:
All participants are deemed to be low risk and are required to follow normal due diligence protocols, such as providing KYC paperwork as outlined above and continuously monitoring account activity.
The high-risk categorisation is mostly based on the player's actions. The player will be deemed high risk and subjected to an increased due diligence process in the event that an automatic warning is triggered or improper action is found. Not restricted to the examples given earlier, there are other situations that might also deserve a high-risk rating.
Understanding one's clientele is crucial for any business that wants to comply with regulations both domestic and international. To keep a business and the economy secure, it is essential to have a solid Know Your Customer (KYC) strategy and process in place. A number of measures have been implemented by the Company to achieve this goal:
Players must register and get a Player Account before they may play in any game that involves money. Everyone, even those living in the same household, is limited to a single Player Account. The following Know Your Customer details are required in order to create an account and play:
Identification verifying the bearer's age beyond eighteen (18) years old or the legal majority age as set by the jurisdiction in which the person resides, along with proof of birth. A valid passport, another form of identity, and proof of address are the necessary pieces of identification.
Initials and last name of the player.
entire home address of the player.
An email address that is valid for the player.
Information on the payment.
A login and a secret phrase.
The applicant's computer IP is geo-referenced throughout the registration process to verify that they are in a valid country. The applicant cannot continue with the registration procedure if they are not in an approved jurisdiction. After receiving the information, the company may ask for more paperwork to confirm the details. When the Company discovers that the information included in the Player Account is inaccurate or misleading, it may cancel the Player Account or put it on hold until they receive adequate information.
In its sole discretion, the Company may reject or terminate a Player Account after reviewing the Know Your Customer (KYC) information submitted.
It is absolutely forbidden for Players to share their login information with anybody else. If a third party obtains the login information for a Player Account, the Company has the right to deactivate the account without providing a refund.
The Player must provide the Company with identification documents such as a driver's licence or passport, together with current copies of utility bills or bank statements, so that the Company can confirm the Player's identity. The procedure may be carried out at any point throughout the onboarding process, in response to a withdrawal request, or at the Company's discretion.
information such as name, home address, email, phone number, picture ID, payment methods, bet kinds, amounts, and event information may be verified during phone verifications of the Player Account, which the Company retains the right to do. The Company has the right to cancel the Player Account and take any wins if the verification is not sufficient because of inaccurate, deceptive, non-existent, fabricated, false, or unverifiable facts.
Players identified as High Risk undergo Enhanced Due Diligence, which entails a heightened degree of investigation and validation. Withdrawal funds must be deposited into the same bank account as the initial deposit. To complete the additional Know Your Customer requirements, the Company may ask for a driver's licence or valid passport, a selfie with the player holding the identification document, a utility bill or bank statement that has been issued within the last three months, and a bank statement that shows the initial deposit. Furthermore, details about the origin of the riches can potentially be asked for.
The following situations call for Enhanced Due Diligence:
if the player's country of residence is a high-risk jurisdiction or if the onboarding geolocation check reveals that the player is a citizen of a high-risk country;
if it is believed that a player is trying to or has already established many Player Accounts using various identities;
if the Company has reasonable grounds to suspect that the Player or Players are involved in a conspiracy to unfairly benefit the Company;
because it is believed that the Player is a politically exposed person (PEP);
upon discovering any action that does not conform to the norm, is improper, fraudulent, or otherwise unusual;
at any moment as determined by the Company.
In the event that the Player's identity cannot be confirmed using the provided documentation and additional efforts, the Company retains the right to either suspend the Player Account until further verification information is provided or to cancel the account if the information contained therein is determined to be inaccurate or misleading.
Compliance with legislation pertaining to anti-money laundering and counter-terrorism funding is greatly aided by the MLRO. The Multi-Level Risk Officer (MLRO) is in charge of ensuring that Know Your Customer (KYC) information and Player Account actions are reviewed and monitored, keeping track of who has registered as an Account Holder, educating the appropriate personnel, and working with the proper authorities to stop and identify illegal acts.
Furthermore, the MLRO is responsible for reviewing and updating the Company's KYC policy as necessary and ensuring that it is adhered to. Concerning issues of anti-money laundering and counter-terrorism funding, the MLRO serves as the primary point of contact for regulatory bodies, law enforcement, and other relevant authorities.
If the MLRO notices anything out of the ordinary, such as a suspicious transaction or activity, they will coordinate with other KYC staff and report it to the proper authorities. Additional due diligence procedures for high-risk participants or deals may also include the MLRO.
In the event that they discover anything out of the ordinary, questionable, improper, or fraudulent behaviour associated with a Player Account, designated staff will investigate the matter. There are security measures in place to automatically create warnings, and the team investigates them extensively.
An enhanced due diligence (EDD) process will be put in place for the linked Player if any attempt or detection of unusual, suspicious, improper, or fraudulent conduct is made.
The following are some of the situations that player accounts are reviewed and monitored for: providing false, misleading, or unverifiable KYC information; using fictitious names to hide the true beneficial owner; engaging in inappropriate or fraudulent activity; and placing odd bets or zero-risk bets.
Complex or large transactions that could be linked to terrorist funding or money laundering, players who are believed to have created multiple accounts in different names, players who are suspected of conspiring to gain an advantage over the Company, and any other activity that seems unusual, suspicious, inappropriate, or fraudulent can also trigger a review.
It is also forbidden to log in from a suspicious or high-risk jurisdiction, utilise software programmes with AI capabilities, or try to breach or bypass the system's security safeguards.
Particular focus is given to the following cases:
The Company takes action when it finds evidence of numerous accounts and regularly monitors the situation. Every individual, household, business, or other entity that shares a physical location, contact information, or other resource is limited to a single account per player. In the event that the Company becomes aware of any player's suspected multi-accounting or group collusion, it will temporarily suspend all associated accounts and initiate an enquiry.
A check of the user's playing history, IP location records, and computer sharing technology usage will be part of the enquiry. The Company retains the right to deduct any deposited monies and/or cash or bonus prizes in the event that it is discovered that an individual or group has established many accounts and is participating in a syndicate.
The Company will investigate any suspicions of numerous accounts or the use of a fraudulent proxy when a player seeks a withdrawal. The gamer will not be allowed to create any new accounts and all existing ones will be terminated if it is discovered that they have more than one.
The business will ask the account holder for further information and launch an enquiry if it finds suspicious deposits or activity in their account. Until we have the necessary paperwork, we will have to suspend the account. The Account Holder is notified that their account will be deleted if adequate information is not provided within 30 days. After that, the suspicious transaction would be reported to the proper authorities by the MLRO (Money Laundering Reporting Officer).
There are well-defined processes in place at the company for getting your money out. The Player must use their Player Account to request a withdrawal, and the Company will ask for Know Your Customer documents to confirm the Player's identification. Never will the Company deposit withdrawn monies to another source; they will only ever transfer or pay out payments to the Player.
The Company will check the Player Account for any suspicious behaviour, such as money laundering or suspicious play, before making any withdrawals. An example of suspicious behaviour may include making a deposit but never betting any money, or establishing many Player Accounts using different identities. The following actions may be taken by the Company: withholding payments, conducting an investigation, suspending the Player Account, blocking access to the system or the account, terminating the Player Account, and reporting the behaviour to the appropriate authorities, as explained in greater detail below.
For this platform to process bitcoin transactions, the first deposit must be made using cryptocurrency. From that point on, you can't use any other cryptocurrency for deposits, bets, or payments. The firm lacks the necessary authorisation to engage in the purchase, sale, or exchange of bitcoin for fiat currency. The corporation is required by the Master Licence Holder to gather and confirm the Player's age, address, and identity in order to comply with their laws. From the moment a player signs up until they request a withdrawal, hardware KYC is gathered and maintained to guarantee that all transactions originate from or go to the same player.
In order to guarantee the deposit of Player monies, the Master Licence Holder has further demanded that the enterprise provide sufficient evidence of balance. Periodically, evidence of solvency covering all bets and prizes must be presented, and the cryptocurrency must be stored in a separate account. The website's homepage must reflect the current cryptocurrency to fiat currency conversion rate, and the firm is not allowed to convert bitcoin for any fiat money. The corporation also has an obligation to warn players that the value of cryptocurrencies might change dramatically depending on market conditions.
To ensure compliance with anti-money-laundering legislation, the platform allows players to deposit funds only for the purpose of playing and using the services. Players may only access their cash by withdrawing wins; any deposits or withdrawals made without gaming will result in the blocking of their funds. Since it is not a bank, the business cannot provide customers interest on their savings. The corporation has the right to impose limits on payment methods in its sole discretion, which may be applicable in certain regions or to certain Players.
Whenever a new payment option is available, the platform will send an email to the Account Holder and update the website's Terms and Conditions and Manual accordingly. The website's homepage will show the current conversion rate between cryptocurrency and fiat cash. Players will be informed that the value of cryptocurrency might vary due to market changes. In order to ensure that players may make trustworthy bitcoin transactions, the firm follows all applicable rules and regulations.
To guarantee compliance with the Terms and Conditions and relevant laws, the Company has the right to evaluate the Account Holder's registration details, including their identity, age, and verification of compliance. When you register with our service, you're giving us permission to verify your identity and access to our services by asking the right questions and sharing certain information with other parties. In order to ensure the accuracy of certain information, such as age, identity, address, and payment details, as well as to obtain credit reports and compare them to public or private databases, the Company may use third-party agencies. By submitting their information, all applicants and account holders are giving the company or an authorised third party permission to use, record, and distribute their information.
Periodic reviews may be conducted by the Company at its discretion for regulatory, security, or other business-related reasons. The Customer may be unable to access certain online Services or withdraw monies from their account while the evaluation is underway.
In order to prevent the laundering of funds and other unlawful acts, the Company will adhere to all applicable laws and regulations. The Financial Intelligence Unit (FIU) in Curaçao will be notified of any transaction that seems to be associated with illegal activity or lacks appropriate confirming information. In cases where the Company determined it was not required to notify the FIU, a record of such events shall be maintained by the Money Laundering Reporting Officer (MLRO). In these instances, the MLRO shall provide adequate reasons for choosing not to report.
In order to ensure that its services are not used for any unlawful or criminal purpose, the Company shall implement all required safeguards. This entails keeping tabs on all dealings and checking the origin and authenticity of monies for each Account Holder. Additionally, the Company retains the authority to decline any transaction that it believes may be associated with unlawful activity such as money laundering. If the Company suspects that an Account Holder is abusing its services, the Account Holder must comply with the Company's reasonable demands for information and verification.
After a commercial partnership ends, the company is required by record-keeping regulations to store any relevant papers in an independent database for a minimum of five years. Maintaining the records in a way that allows investigative authorities to track specific transactions, including their amounts, currencies, and categories, is crucial. Verification, accuracy, and currency of the Company's records are essential.
In accordance with applicable laws and regulations, the Company is authorised to make copies of its records under certain conditions upon request. In such a case, the Company may be required by law enforcement or regulatory bodies to divulge documents. In compliance with all data protection and privacy rules and regulations, the company will make records available.
The Company has stringent hiring standards to ensure its employees maintain the highest standards of honesty and reliability. An application for employment is not complete without a resume, copies of any applicable academic or professional certifications, and contact information for two references. Before making a hiring choice, the company's HR department reviews and double-checks the supplied paperwork.
